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0330 606 1444 Customer Support

Complaints

At Forever Pharmacy our aim is to always provide our customers with the highest possible standards of service and we aim to deal swiftly with any problems that may occur.

If you feel the issue you wish to complain about can be resolved with us please contact us here to speak to a customer services representative.

Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets the national criteria andour customer services team can give you further information.

The NHS has its own complaints procedure, which is always the first step for any complaint. You can find detailed information about the NHS complaints procedure  on NHS Choices.

You can also raise your concerns by getting in touch with regulatory bodies, such as the Care Quality Commission. Read more about this in other options for complaints.


PALS – Patient Advice and Liaison Service

You may also seek advice from your local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.


ICAS – Independent Complaints Advocacy Service

If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0330 606 1444.

The Advocacy Support Centre is open from 9am – 5pm Monday, Tuesday, Wednesday and Friday, and from 9am to 7pm on Thursdays. Outside these hours you will be able to leave a message they we will call you back the next working day, or you can email them at pohwer@pohwer.net

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