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0330 606 1444 Customer Support

Returns Policy

We want you to feel confident about shopping at Forever Pharmacy. We are happy to offer an extended 28 day return policy for unwanted items as long as they are unopened, unused and in their original packaging and condition with all tamper-resistant seals and cellophane intact and unopened.

If for any reason you are not completely satisfied with your purchase then please email our customer services team at customerservices@foreverpharmacy.co.uk including your order number, name, address, date of order, product details and reason for return, or call us on 0330 606 1444. A member of the team will be pleased to assist you by raising a return on your order for the item(s) being returned and provide you with a returns authorisation code.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.


How to return an item

Download the returns form PDF at the bottom of this page, fill in all of the required sections including your returns authorisation code and send it to us along with the item(s) you are returning.


Please note

  • The item is your responsibility until it reaches us. For your own protection we recommend you use a recorded delivery service when sending the items that insures you for the value of the items
  • It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit
  • The cost of returning the item is your responsibility
  • For the safety of all of our customers, we can't accept the return of medicinal and food/drink products
  • Please note that refunds will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take up to 30 days for a refund to be processed back onto your card by your credit card company
  • Your statutory rights are not affected
  • Please see our Terms and Conditions for further information


Please send back to:

Forever Pharmacy
329 Barking Road
Plaistow
London E13 8EE


If you still require assistance with regards to our returns policy either email us at customerservices@foreverpharmacy or call our customer services team on 0330 606 1444.

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