Free Delivery! On Orders Above £40

0330 606 1444 Customer Support

Terms and Conditions

1. Introduction

The owner of this web site is Weston Limited, the address is 329 Barking road, Plaistow, London E13 8EE (forever pharmacy/pharmacy/‘we’/‘us’/‘our’/website owner). Registration number 3573083. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.


2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.


3. Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of itwe will inform you of this as soon we are aware, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.

If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s).

Our current delivery charges are as follows and are subject to change at any time, however you will be advised of the current charges at the time of order placement if they are different to the prices stated in these terms and conditions:


Prescription Medicines:

Please note we’re unable to ship Prescription Medicines to destinations outside of the United Kingdom.We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber. Forever Pharmacy cannot guarantee that a request for a prescription made through the NHS Prescription Service will result in a prescription being issued by the prescriber.

3.1 Within the U.K

Delivery is FREE for all UK orders over £40.

We use a selection of proven couriers including Royal Mail depending on your location and weight of your order.

Orders received before 4:00pm are normally picked and dispatched on the same day and will usually be delivered to you within one to five working days anywhere in the UK depending on the delivery service you select (there may be delays to the Isle of Man and the Scottish Islands). Orders for large quantities, special requests or disability aids may take a little longer.

We offer the following range of delivery options:

  • Free First Class Delivery (on all orders over £40) - Orders for all Prescriptions products will be delivered free by Royal Mail 1st Class. The delivery time for your 1st Class delivery is normally the next working day including Saturdays. In a very small number of cases the Royal Mail may not meet this service level. In this situation please allow 7-10 days from dispatch before contacting us.
  • First Class Delivery (£4.95) - The orders will be delivered by Royal Mail 1st Class. The delivery time for your 1st Class delivery is normally the next working day including Saturdays. In a very small number of cases the Royal Mail may not meet this service level. In this situation please allow 7-10 days from dispatch before contacting us.
  • Second Class Delivery (£3.95) - The orders will be delivered by Royal Mail 2nd Class, the delivery time for orders is normally 2 to 3 working days including Saturdays. In a very small number of cases the Royal Mail may not meet this service level. In this situation please allow 10-15 days from dispatch before contacting us.
  • Express Delivery (£7.95) - Orders placed before 4.00pm will be sent using the Royal Mail Special Delivery service. This is a guaranteed next day delivery before 1.00pm to 99% of the UK. Please note that delivery times are in business days, and that for orders placed on Monday to Thursday before 4pm, you should receive your goods the next business day. Orders placed by 4pm on Friday, should be received by Monday (except Bank Holidays). All items ordered must be in stock. A signature will be required for this service.
  • Express Delivery - Saturday (£11.95) - Orders placed before 4.00pm will be sent using the Royal Mail Special Delivery Saturday Guarantee service. This is a guaranteed next day delivery before 1.00pm to 99% of the UK – including Saturdays. All items ordered must be in stock. A signature will be required for this service.

Orders containing Prescription Medicines including controlled drugs and other medicines will require a signature on delivery. You need to ensure that someone approved by you is able to sign for the delivery. Please note that deliveries are made to the delivery address you supply to us. Re-dispatch of any returned orders may incur an additional delivery charge.

If you have any questions regarding delivery times, or to check that an item is in stock, you can call our customer services team 033 0606 1444 or email us at info@foreverpharmacy.co.uk

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. We will be unable to refund actual delivery costs.


3.2 Returns and Exchanges

Return of unwanted items

We offer a 28 day return policy for unwanted items as long as they are returned in a saleable condition, unopened, unused and in their original packaging and condition with all tamper-resistant seals and cellophane intact and unopened.

If for any reason you wish to return your item(s), please email our customer services team at info@foreverpharmacy.co.uk including your order number, name, address, date of order, product details and reason for return, or call us on 033 0606 1444. We will raise a return on your order for the item(s) being returned and provide you with a returns authorisation code.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.

All unwanted items should be received at Forever Pharmacy within 28 calendar days from the date of receipt of them. After this date, it falls solely within the discretion of Forever Pharmacy if a return or exchange will be accepted.


Return of faulty or damaged items

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted. Health and fitness equipment will only be accepted if dismantled and boxed as received.Electrical items that are returned and found to be faulty will be replaced only, if the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.

All returns are evaluated before being processed.

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.


Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £15 (or 15% if the order is over £100) restocking fee if you decide not to have the items re-delivered.


How to return an item

You must return items to Forever Pharmacy by using the returns and exchanges procedure.

Download the returns form PDF, fill in all of the required sections including your returns authorisation code and send it to us along with the item(s) you are returning.Please send all returns to the following address: Forever Pharmacy, 329 Barking Road, Plaistow, London E13 8EE.

The item is your responsibility until it reaches us. You will be liable for the cost of returning the item(s) to us. For your own protection we highly recommend that items are returned via a Recorded Delivery service that insures you for the value of the items. We do not accept responsibility for items lost in the post.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

For the safety of all of our customers, we can't accept the return of medicinal and food/drink products.

Please note that refunds will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take up to 14 days for a refund to be processed back onto your card by your credit card company

Your statutory rights are not affected

All returns should be sent back to, Forever Pharmacy,
329 Barking Road, Plaistow, London E13 8EE.


3.3 Refunds

Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods.


4. Promotional Discount Codes

4.1 Only one discount code can be used per order.

4.2 Discount codes cannot be used on prescription orders, Online Doctor services or trade orders.

4.3 Discount codes can only be used for one order.

4.4 The discount code will expire on the date specified in the terms relating to the discount code and cannot be used after this date.

4.5 Discount codes have no cash redemption value and cannot be transferred or assigned.

4.6 If the specific terms relating to the discount code state that a discount is subject to a minimum   purchase amount, postage and packing charges do not count towards this minimum purchase amount.

4.7 You must not publish or distribute the discount codes. 

4.8 We are not liable for any lost discount codes but if you do lose your code please contact our Customer Services team for further assistance at info@foreverpharmacy.co.uk or telephone on 033 0606 1444.

4.9 9 If your discount code does not work please contact our Customer Services team for assistance by email at info@foreverpharmacy.co.uk or via telephone on 033 0606 1444.


5. Trade Marks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trademarks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.


6. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.


7. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

7.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

7.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

7.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

7.4 violate any copyright, trade mark, other applicable laws of England and Wales or international laws or intellectual property rights of the Website Owner or any other third party;

7.5 submit contents containing marketing or promotional material which is intended to solicit business.


8. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


9. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.


10. Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.


11. Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than England and Wales). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.


12. General

12.1 Entire Agreement. 

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website. We reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between us and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that Forever Pharmacy reserves the right to cancel your order at any time before you receive your ordered items.

By clicking on the ‘Pay Now’ button at the end of the checkout process, you have assumed an obligation to pay for the item(s) in your order.

12.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

12.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

12.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

12.5 Cession. 

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

12.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.

12.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of England and Wales in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

12.8 Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

12.9 Using the Site

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:

(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.

(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.

(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.

(d) Engage in any activities in order to withhold or cloak identity or contact information.

(e) Send harassing and/or threatening messages to others.

(f) Engage in "flooding" - i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).

(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.

(h) Publish or download web pages or content, images, descriptions or text.

(i) Electronically stalk or otherwise electronically harass another.

(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any other material contained on the site.


13. Medical Information.

You should be aware that information captured will be viewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product. You understand that Forever Pharmacy may share your contact details with the manufacturer of items purchased if they offer extended warranty or product aftercare. You can opt out at any time by contacting us.


14. Delivery.

Forever Pharmacy will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. Forever Pharmacy is unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. We are unable to dispatch dangerous goods such aerosols & flammables to international locations due to transport regulations.


15. Prescriptions.

15.1 NHS Prescription Services

All NHS Prescription Services provided by Forever Pharmacy are provided on a "best endeavours" basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible. Due to the range of third party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.

Forever Pharmacy will endeavour to ensure that all Prescription Only Medicines (POM) prices are correct on the website. In some cases the prices may vary due to manufacturer price increase, product availability and/or special order requirement. In such cases Forever Pharmacy will contact you on receipt of the prescription to inform you of any price difference.

We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber. Forever Pharmacy cannot guarantee that a request for a prescription made through the NHS Prescription Service will result in a prescription being issued by the prescriber.

We are not responsible for failure of third party companies' inability to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of Forever Pharmacy’s obligations in dispensing that prescription.

You are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.

If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact 0330 606 1444. We will make every effort to replace any damaged products.

15.2 Clarification of Prescription

The medical data provided online by yourself must match the information on the prescription. If there is a discrepancy we may need to contact you to clarify specific points. If we are unable to contact you, we reserve the right to cancel your order and return your prescription to you.

15.3 It is your responsibility to ensure the medicine you’re purchasing complies with local laws.

15.4 Due to FDA (Federal Drugs Agency) we are unable to send any drugs to the USA that come under the control of the FDA.


16. Pricing & Purchasing.

16.1 Whilst we endeavour to ensure all Prescription Only Medicines prices displayed on our website are accurate, occasionally there may be some fluctuation due to manufacturer’s price increase or specific order requirement. In such cases we will contact you to advise you of the revised price once we have your prescription.


17. WEE & VCA.

United Kingdom is under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Forever Pharmacy is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items cannot be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit www.recycle-more.co.uk. . As our contribution to helping the environment we offer a free take back scheme. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us. We can only offer this service when an old product has the same use as the new product being purchased. To use our service, please contact our customer services team.

Under the Waste Battery Regulations Forever Pharmacy are now offering a take back scheme for all portable waste batteries. Please return in person to Forever Pharmacy, 329 Barking Road, London E13 8EE (please do not post). Alternatively you can find your local waste portable battery recycling facility at www.recyclenow.co.uk and most supermarkets and public facilities such as libraries and Town Halls have a recycling drop off point.


18. Pet Medication Orders

For pet medication orders, you confirm you will use all licensed products according to the manufacturers’ datasheets, you are not buying for resale and you are happy for us to contact you if necessary.


19. Online Doctor.

The Online Doctor service presented on Our Site is operated by an independent third party, eScripts Marketing Limited (trading as PharmaDoctor). All liability for the service is assumed by them, please visit their website for their Terms and Conditions.No responsibility or liability shall attach to Forever Pharmacy for any advice, diagnosis, treatment and medicine prescribed by the Online Doctor service.

To the fullest extent permitted by applicable law, under no circumstances will Forever Pharmacy be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise) incurred during the usage of the service: (a) loss of emotional well-being including, but not limited to, any embarrassment caused (b) loss of data; (c) loss of revenue or anticipated profits; (d) loss of business; (e) loss of opportunity; (f) loss of goodwill or injury to reputation; (g) losses suffered by third parties; or (h) any indirect, consequential, special or exemplary damages arising from the use of the Online Doctor service regardless of the form of action. You rely on the information contained on the PharmaDoctor website at your own risk

Neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the PharmaDoctor website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on that website.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the PharmaDoctor website, any information contained on that website, you or your company's personal information or material and information transmitted over their system.

The Website Owner does not make any warranty or representation that information on the PharmaDoctor website is appropriate for use in any jurisdiction (other than England and Wales). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via that website.


20. BFPO Addresses

Unfortunately we are unable to deliver to BFPO addresses due to delivery restrictions / compliance requirements.


21. Privacy

We are fully compliant with the UK Data Protection Act of 1998 and we follow strict security procedures in the storage and disclosure of information which you have given to us

21.1 Information collection and Storage

When you buy goods or services from us we will collect and store certain personal information to allow us to process and fulfil your orders and to notify you of your order status.

We will ask for your telephone number which enables us to contact you urgently if there is a problem with your order such as a product recall.

For customers ordering pharmacy only medicines from this website we will ask for additional information to ensure that our pharmacists can check that the medicine is suitable for you to use.

For patients who wish to use our NHS Prescription service we will need to know whether you pay for your NHS prescriptions and if not the reason that you are exempt from payment. Additionally, we will collect information about your existing medical conditions and any prescription medication that are prescribed for you by your doctor.

We will collect and store details of all medicines and other products we supply to you, and also all medicines that you or your doctor tell us you may be supplied on repeat prescription.

We may occasionally use the information we collect to notify you about important functionality changes on the web site and Forever Pharmacy promotions we think you'll find valuable. You may notify us that you do not wish to receive this promotional information at registration, or at any time by following the instructions on the emails you receive.

We will use the information to look after your healthcare as best we can, and that may mean us contacting you in certain circumstances that are relevant to your ongoing care.

We may also disclose information to outside parties if we are required by law to do so. For example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription. We are also permitted by law to disclose information where the public interest overrides the need to keep the information confidential.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.

By using our Web site, you consent to the collection and use of information you submit by Forever Pharmacy for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

21.2 Your Rights

You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

We also comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

21.3 Your right to view your health record

You have the right to ask for a copy of all the information we store about you.There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to Forever Pharmacy. We are required to respond to your request within 40 days.You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving license or credit/debit card before any information is released to you.If you think any information we hold on you is inaccurate or incorrect, please let us know.

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